Refund policy

Refund & Replacement Policy

At MAIN MATCHA, your satisfaction matters. Since matcha is a consumable product, we’re unable to accept returns once a package has been opened. Still, if something’s not right, we’re here to help.

🚫 Returns

Due to health and safety regulations, we cannot accept product returns. All sales are final.

✅ Refunds & Replacements

Received something damaged or not what you ordered?
Email us at info@mainmatcha.com within 14 days of receiving your order. We'll likely ask for a photo so we can assess the issue quickly.

If your claim is valid:
• We’ll send you a replacement, free of charge.
• In rare cases where a replacement isn’t possible, a refund may be issued.

📝 How to Request Help

1. Contact us:
   Send an email to info@mainmatcha.com with your order number and a brief description of what’s wrong.

2. Resolution:
   We’ll review your request and let you know if you're eligible for a refund or replacement, along with next steps.